Customer Service & Helpdesk
Orbital Response & Fulfilment’s customer service agents are carefully selected for their great communication skills and their ability to empathise.
Our CRM system records all customer transactions, including free format notes, enabling agents to have immediate access to all relevant details. Alternatively, we can log into your own system via a VPN or web browser. Call centre services include:
- Product or service enquiries
- Helpdesk service
- Payment queries and refunds
- Donation handling
- Overflow and out-of-hours call handling
- ‘Call Me’ facility for web site help
