Home Shopping & Mail Order
Customers are ever-more demanding and expect fast and accurate turn-round of their orders, along with friendly customer service to resolve queries and problems.
Our experienced teams can manage tens of thousands of orders per day and resources are available to ‘flex’ with your promotional peaks and troughs. We manage mail order processing and home shopping via the following:
- Multi-channel order processing (phone, post, web, email)
- B2C or B2B – payment with order, credit accounts, installment payments
- Secure payment processing (cards, cheques, vouchers, etc.)
- Banking and financial reconciliation reporting
- Product storage and stock management
- Customer order pick, pack and despatch
- Carrier integration and liaison
- Returns, refunds and exchanges
- Product refurbishment
