Response Handling & Order Processing
Our contact centre team can take care of every aspect of customer ordering on your behalf. We use industry standard ERP software to manage order processing and fulfilment activities, with full CRM and customer transaction/reporting facilities.
Whether your information or products are available to prospects or customers, employees or intermediaries, consumers or businesses, we have the resources and expertise to provide them with a great service. Campaign response handling services include:
- Orders and enquiries
- Call handling: customer service, helpdesk and competition, promotional or information lines
- Mail order processing
- Secure payment processing
- Donation management
- Data capture: order forms, coupons, on-pack promotions, competition entries, surveys, membership forms, goneaways, etc
