Inbound Call Handling

Orbital's Contact Centre provides

• Up to 100 agent capacity
• Dedicated or shared resource managed with skills based routing technology
• Digital call recording & remote quality control monitoring
• Interactive Voice Response (IVR) back-up for live service or specific campaigns 24/7
• Automatic call distributor (ACD) & computer telephony integration (CTI)
• Open 8 till late 7 days a week
• Detailed management information
• Inbound call handling or outbound call handling - we'll mirror your corporate identity