Customer Helplines

We have the technology and experience to provide an efficient customer helpline service to your business.

Our CRM system records all customer transactions, including free format notes, enabling agents to have immediate access to all relevant details. Alternatively, we can log into your own system via a VPN or web browser.

Call centre services include:

• Product or service enquiries
• Helpdesk service
• Payment queries and refunds
• Donation handling
• Overflow and out-of-hours call handling
• ‘Call Me’ facility for web site help

Orbital's customer service agents are carefully selected for their great communication skills and their ability to empathise.

We manage responses to marketing, advertising, promotional and direct mail campaigns; either by telephone, online, email or post. We provide fulfilment, storage, despatch, distribution and mailing services.

Orbital has over 30 years experience delivering marketing support services to hundreds of businesses, with a proven track record.

• Flexible and innovative
• Working across a range of business sectors
• Offering services for B2B, B2C and intermediaries
• Working with UK and international brands and agencies

Continual investment in resources and staff