Contact Centre
The call centre services, campaign response handling and mail order processing services that Orbital Response & Fulfilment's provide, operates as follows:
- Up to 100 agent capacity
- Dedicated, or shared resource managed with skills based routing technology
- Call recording & remote quality control monitoring
- Interactive Voice Response (IVR) back-up for live service or specific campaigns 24/7
- Automatic call distributor (ACD) & computer telephony integration (CTI)
- Open 8 till late 7 days a week
- Detailed management information
- Inbound call handling or outbound call handling - we'll mirror your corporate identity